Committed to Quality and Professionalism in Product and Service
Always…Provide the Best Products and Services
We will stand for quality…excellent quality products and service…the best in the market-place. Consumers used to understand that, just like your confidence in owning a quality automobile, tools or shopping at Home Depot, when you use one of our authorized products, you will get the kind of high quality products that you will be proud to use on your home, pool, decking and an installation which will provide you with years of enjoyment and quality.
Always…Give the Customer a Fair Price
A fair price does not mean the lowest price. It means product value for a reasonable price. If we truly offer more…better products, service, warranty, etc., we can be compensated for that. But, the price must be justifiable in the consumers’ eyes…and the value must be recognized by YOU!
Always…Make the Experience a Delight for YOU!!!
This is the most critical principle. It includes every phase of customer contact: our marketing/lead generator; how we accept and process leads, schedule appointments, sales presentation, installation, and after-sale follow-up service.
What this means is putting the customer first and gearing all of our efforts to the concept of TOTAL CUSTOMER SATISFACTION. It means looking at all aspects of the business and consciously challenging ourselves to delight the customer in all we do…not just “doing the job” (what is expected), but planning to do those unexpected, surprising things that will raise the customers’ satisfaction and delight YOU!
Emphasis on this principle will significantly increase referrals, create positive word of mouth, and virtually eliminate customer complaints.
We are 7 Star Professional Pool Renovations, L.L.C. Our reputation has been built on honestly, integrity, and trust. We stand behind everything we do for YOU (the customer), and YOU may be the judge of how we are performing. YOU ARE OUT FUTURE!!!
25 YEARS’ EXPERIENCE IN THE POOL INDUSTRY IN THIS AREA. LICENSED AND INSURED. CPC 056899.